Dashboard troubleshooting
Dashboard doesn't load correctly
All Domus dashboards are web applications which are delivered through URLs. As such, they rely on an active internet connection to work. So if your internet goes out or massively slows down, the dashboards won't load. If your internet is fine and you still get into a situation where the dashboard doesn't load correctly, all you need to do is refresh the browser in which you're working. You'll need to re-enter in any filter parameters that were already in place too.
Listing data is incorrect
If you're using a dashboard which has data drill-through, and you find an error in the individual listing data, contact your MLS to get the listing corrected. Our servers will receive the corrected record during the next scheduled data update.
Aggregated data looks incorrect
If you're using a dashboard which has data drill-through, and you find an error in one of the aggregated metrics, of course we want to know about it! If you're using a dashboard without data drill-through and you have that "gut feeling" that something isn't right, our first suggestion is to switch over to Market Insights to try to replicate the metric in questions and then verify the listings with data drill-through.
When all else fails
If you still have problems, contact your MLS or AOR support staff. Please try to provide as much detail as possible about the problem you're experiencing, including screen shots if possible.
Related Articles
Using Market Review
Market Review is a high-level review of the market, meant for public communication and sharing. It's more detailed than the Infographic, but doesn't have as much information as Insights. It has a 13-month analysis, as well as a year-over-year option. ...
Which Dashboard should you use?
We have a framework called "Bite, Snack, Meal". The idea is that you only want to provide the end user with the amount of data that they can easily "digest." A Bite is a the smallest piece of information or a highlight, like the median price for a ...
Using Pricing Insights
Pricing Insights creates a visual price analysis of a market. This tool will help you narrow in on the right price for new listings quicker based on the overall market, and show your buyers where the properties they're interested in are situated ...
How is the Domus calculation for Months Supply of Inventory (MSI) different than the NAR definition?
The National Association of REALTORS®, or NAR, annualizes and seasonally adjusts many of their metrics, which "smooths out" the results and trend lines. You can read more about their methodology here. At Domus, we recognize that seasonality is just ...
Dollars per acre for Land property types
If your dashboards contain Land as a property type, then there will be metrics called "Sold Price per Acre" ( or $/Acre). To view this metric, you must choose Land, and only Land, from the Property filter. On the Infographic and Market Review ...